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Search results for “guest satisfaction”
Revinate closes series C financing, expands Professional Services to meet surging customer demand
07/05/2016
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2:47:59 PM
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Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, today announces it has raised $12.99 million in Series C financing.
Cornell study analyzes TripAdvisor reviews to help hotel managers
03/14/2016
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9:21:36 AM
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Cornell University’s School of Hotel Administration’s Center for Hospitality Research used a bespoke version of a software technique called text-mining to looked at a sample of 5,830 English-language reviews from TripAdvisor.The researchers offer fresh perspectives into how managers should interpret, and make use of, reviews. They also suggest specific practical actions managers could take to boost their property’s online reputation.
Vacation rental management firm Vacasa attracts $35 million in funding
04/13/2016
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11:11:40 AM
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The vacation rental property-management sector, Portland, Oregon-based Vacasa raised $35 million in venture funding from Level Equity, a New York-based growth equity firm.
Airbnb is forecast to have $12.3 billion in bookings in 2016
04/12/2016
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4:31:27 PM
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A new estimate by US investment bank Cowen & Company predicts that Airbnb will process $12.3 billion in reservations this year. About half of travelers surveyed who used Airbnb for business trips were more satisfied with Airbnb than with their average hotel stay.
Booking.com’s COO on what’s next for the travel dynamo
01/06/2016
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9:31:05 AM
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Tnooz recently spoke with Gillian Tans, chief operating officer (COO) of Booking.com in Amsterdam, to find out the latest about the world’s largest online seller of hotel rooms.
How mobile will transform hotel front desks next year
12/28/2015
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9:24:00 AM
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Although mobile has set up shop in thousands of hotels with the popularity of keyless room entry and personal concierge applications this year, it could soon also take over front desks with self-service check-in options for guests, according to new research from Samsung Insights.
Making an up-sell click seamlessly, rather than blatantly selling it
11/24/2015
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6:18:01 PM
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Up-selling training to a property’s front desk team members, backed up by an astute data strategy, is key to incremental revenue and stepping up loyalty.
10 essential steps to managing your hotel’s online reputation
10/26/2015
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11:11:39 AM
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In recent years, online reputation management for hotels has emerged as a critical function, a means of measuring guest satisfaction, guiding improvements and attracting more bookings.
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